Once you have made a booking with us and paid your Security Deposit you thereby confirm that you have read and agree to the Terms & Conditions below:   ​

​

Minimum Order​

​We require a minimum order of 4 table settings from our Centrepiece Collections or 30 Chair Covers hired for regular pricing.  If a customer has less than our minimum order we may charge a small surcharge for hire and related services.

 

Deposit & Payment​

We will provide an invoice for the total amount payable once we receive your booking request.  A £100 Security Deposit is required on booking and the full invoice amount is payable 6 weeks prior to your event for all items hired and/or sold.   The £100 Security Deposit secures your date and is NON REFUNDABLE even if you cancel your booking with us.  We also require you to fill out a booking form to secure the booking, and will hold you the hirer responsible for all items hired. To be returned undamaged and you hereby agree that any cost for damaged or unreturned items shall be paid by you the hirer within a 2 week period from your wedding date.  Delivery, Set-Up and Tear-Down ​​​​​​​​​​​​​​​​​​​services are extra charges as described above and shall be included in the full invoice amount.  ​The customer assumes all responsiblity and is fully liable for unreturned or damaged items hired from us (including items damaged due to adverse weather conditions and damage to packaging) except when such loss or damage is reported to us on the day of delivery and such loss or damage relates to loss or damage during delivery of the item.  The customer also assumes all responsiblity and is fully liable for any loss and damages caused by fire from the use of the hired items.  The customer shall check their order upon delivery and report to us immediately if there is any loss or damage.  Bookings shall be completed by filling out the booking form on our website or emailing us. 

​​

Deposits and full payment can be paid by cash, cheque or bank transfer. 

​

Hire charge period commences from the date of delivery until the next business day following your event.  Items hired are to be returned the next business day following your event or on such other date provided by and at the sole discretion of the Wedding Decoration Shop. 

​

​​Packaging & Replacement​

All items hired are provided packaged in boxes specifically made for that product.  Therefore all items shall be repackaged in the original boxes provided ready for collection or return. A full replacement charge will be made for unreturned or damage of original boxes and packaging as this will then deem the hired items unsuitable for future hire.

​

Chair Covers, Sashes, Table Runners and material used for Table Swagging shall be neatly folded flat and placed in return boxes with all Sash and Table Swagging Bows untied before folding and packing.  

​

We charge the following prices for the replacement of each damaged or unreturned item or where packaging of such item is unreturned or damaged:  Candelabra:  £50, Birdcage: £25, Collection Tealight Holders £6, Chair Cover £10, Organza Sash £3, Taffeta Sash £4, and Table Runner £7.  We may also charge for the replacement of other items hired that are damaged or unreturned.  Please contact us for any other replacement pricing. 

​

For Collection hire customers shall return all items except any candles that have been lit.  Please dispose used candles safely.  ​

 

Chair Covers

Our medium sized Chair Covers will fit most standard banquet chairs.  It is your responsiblity to ensure you choose the correct size Chair Covers for the chairs at your venue before you place an order.  If your are only hiring Chair Covers and or Sashes/Table Runners we require full payment upon order.  Full payment is also required upon your order of Chair Cover/Table Dressing Set-Up and/or Tear Down services.  We can provide a sample Chair Cover for £10 and Sash for £5 and these amounts are refundable on return of the samples or you will receive credit for that amount if you place a Chair Cover and or Sash order with us. 

​

Limitations of Set-Up Service​

​We do not un-stack or stack chairs and do not put tablecloths or dishes/cutlery on tables as part of our Set-Up/Tear-Down services.  Please ensure your chairs and tables are set-up at your venue prior to our arrival. Our staff deserves a respectful and safe work environment and any abuse or intimidation will not be tolerated in any way and shall result in removal of our staff and items from your venue without a refund being issued.

​

Changes​

The Wedding Decoration Shop reserves the right to change, replace, swap, and or add items in any Centerpiece Collection for hire, as and when it is required in our sole discretion.  The Wedding Decoration Shop reserves the right to cancel your booking for any reason and will endevour to give you as much notice as possible, all money paid in advance will be refunded for this cancellation only.

​

​Restrictions & Flammable Items​

Only Candelabras, Collection Tealight Holders, and Clear Glass Tealights may be used to provide candlelight at your event by burning the candles provided in your order.  We require and shall provide customers with mini clear glass tealight holders to be use inside the Collection Tealight Holders to burn tealight candles. This will ensure that candle wax does not drip into our Collection Tealight Holders. The Moroccan Lanterns in the Exotic Collection, Pink Lanterns in the Elegance Collection, and all Birdcages with decorative candles or lights are for decorative purposes ONLY and candles SHALL NOT be burned inside any of these items on any occasion. Customers shall use care and attention in the use of all candleholders by placing them on a safe level position, away from flammable materials, heat and drafts.  Customers shall secure candles in an upright position in candle holder before lighting and keep wax pool free from foreign objects (ie. matches) and ensure that there is ample room above flame to burn safely. The customer shall never allow flame to come in contact with candleholder or skin and ensure that any decorative candle flower rings on Candelabras are away from flame.  Customer shall ensure that burning candles are never left unattended or moved when lit.  Also, burning candles shall be kept away from children and pets.  Always extinguish candles with the back of metal spoon or snuffer.  Customers assume all responsibility and are fully liable for any loss and damages caused by fire from the use of the hired or purchased items. The Wedding Decoration Shop is not liable for any loss or damages caused by the hirer using any of our hire items at their wedding venue, home or other premises.

​